Tag Archives: technical support

Renew Database to Regain Performance

Slow Performance Due to Accumulation of Jobs (more than 5 jobs)

Depending on your computer’s specs, Mezintel Gamma can start to run slow if you have accumulated about 5 or more jobs in addition to the default job templates. Some processes may even fail to complete when you have too many jobs. For example:

  • Adding a new job may fail to complete
  • Saving tie-in for the Survey Table may return an error
  • Adding a new bit run may fail to complete

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Run Program as Administrator

In order to successfully run a Mezintel program, you must run it as administrator. Mezintel software that is not running as administrator will encounter errors as some point of being used.

If the UAC dialog does not pop up when you try to run a Mezintel program, then it is not set to run as administrator.

User Account Control (UAC) pop-up dialog

When you try to run a Mezintel program as administrator, the User Account Control (UAC) dialog will pop-up by default.[1]


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Renewing Your Mezintel Gamma Software Licence

A Mezintel Gamma licence key allows your computer to interface with other MWD equipment and continuously log data for however much licensed time is on the key.
If you are running Mezintel Gamma with a dongle (i.e. licence key), the software will notify you 3 days before your licensed time is used up.

Key expiration notice

Mezintel Gamma warns you by flashing a notification in the top section of the window in 5 – 10 seconds intervals.


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